Contact the Practice

Tulasi Medical Centre (10 Bennetts Castle Lane)

10 Bennetts Castle Lane
Dagenham
Essex
RM8 3XU

Telephone: 0208 590 1773

Out of Hours: 111

Get Directions

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday8:00am to 6:30pm
SaturdayClosed
SundayClosed

If you need help when we are closed

If you need to see a doctor urgently when the surgery is closed please phone NHS 111. This service allows patients to access NHS healthcare when their condition is less urgent than a 999 call. Patients will receive medical advice fast if they do not have a case which is a 999 EMERGENCY. The 111 service is online all day all year.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Training closures

On the first Tuesday of the month all sites are closed at 13:00 for organised education for the doctors and the nurses across Barking & Dagenham. The only exception to this is when it follows a bank holiday and the surgery will then close at 13:00 on the second Tuesday of the month.

Physical accessibility

There is access through the main door. We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

How to make a complaint

We take feedback and complaints very seriously and do our best to use the information to improve the services we provide. You should be treated with courtesy and respect at all times by our staff and making a comment or complaints about services will not prejudice the care that you or your relatives are given.

 

TO MAKE A COMPLAINT, GIVE FEEDBACK OR SUGGESTION YOU CAN

  • Contact us via email with the Subject line FAO Practice Manager.  EMAIL: tulasi.medicalpractice1@nhs.net
  • Fill In This Form

WHO CAN PROVIDE FEEDBACK AND/OR COMPLAINT

  • A Patient
  • Someone acting on behalf of the patient with their written consent
  • Anyone affected by the actions of an NHS body

WHAT CAN'T BE DEALT WITH IN THIS PROCESS?

  • Complaints about privately funded healthcare
  • A matter that has already been investigated
  • Matters relating to the Freedom of Information Act or the Data Protection Act
  • A matter that may compromise any legal proceedings or police investigation
  • A complaint made by a health organisation about another health organisation
  • Complaints about employment or contractual issues with the NHS

WHEN TO COMPLAINT
Make your complaint as soon as possible, while memories are still fresh. Usually we will only deal with complaints made within 12 months of the event you are complaining about or within 12 months of finding out that you had something to complain about. This time limit may be waived if there are good reasons why you were not able to complain earlier and if it is still possible to carry out an effective investigation.
WHAT TO INCLUDE WHEN MAKING A COMPLAINT

  • Your name, address, e-mail (if possible) and telephone number
  • The full name, address, e-mail (if possible) and telephone number of the patient concerned
  • If you are not the patient, written permission from the patient for you to take up the complaint on their behalf (a signature on the letter is acceptable)
  • A summary of what happened with the dates if possible
  • A list of questions that you would like answered
  • What you want to happen as a result of your complaint
  • Permission for us to copy the complaint to the people who need to take part in the investigation

WHAT WILL HAPPEN NEXT?

We will investigate your complaint as quickly and effectively as possible. We will acknowledge receipt of your response within three working days of receiving your complaint. We will keep you informed about the process of our investigation. When we have completed our investigation we will let you know our findings and any improvements that have already been made or will be made as a result of your complaint.

We hope that we can resolve your complaint at this stage. If you are not satisfied, contact us and we will discuss with you what else we might be able to do. If you continue to be unhappy with the outcome of your complaint, you can ask the Health Service Ombudsman to review your complaint.

WHO CAN HELP YOU MAKE A COMPLAINT

seAP (Support, Empower, Advocate, Promote) is an independent charity that specialises in the provision of advocacy and related services. One service they is IHCA (Independent Health Complaints Advocacy). IHCA will provide you with a Self Help Information Pack to help you make a complaint about your care or treatment using the NHS Complaints Procedure. You can choose to make your complaint with, or without, the support of an advocate. Your decision may depend on how confident you feel about starting the complaints process and the complexity of your case.

You can contact IHCA at the address below:

seAp Hastings
PO Box 375
Hastings
East Sussex
TN34 9HU

Telephone: 0330 440 9000
E-mail: info@seap.org.uk
Website: http://www.seap.org.uk/